Reception Area Layouts
Reception areas, or waiting areas, are spaces in an office or public setting where visitors are first met and greeted. Usually including a space for a receptionist and a comfortable area for sitting, reception areas are designed to support and assist the primary functions of a business. Receptionists in waiting areas are commonly tasked with receiving guests, taking telephone calls, recording reservations, handling guest payments, sending and receiving mail, and often controlling visitors’ access to the business.
First and foremost, the branding should be the focus when designing a reception area as it gives the first impression of the business to its visitors. It is important for the values associated with a company to be reflected in the design. Elements that convey a company’s message and should be considered include: space, color scheme, lighting, and graphics. Provision for comfortable seating in the waiting area is also important.
A reception area can be managed by the collection and use of feedback by clients and visitors. In terms of appearances, the reception area should be visually clean with documents and files out of sight and organized in storage. There should be a clear traffic flow maintained in this area with information and services provided to those upon entry.
In a reception or waiting area, 20 square feet (1.89 sq. m) per person when seated in small chairs with an 80 square feet (7.43 sq. m) minimum altogether. This can be increased depending on the furniture and space size. Additional room is needed for water coolers, tables, snacks, etc.